Refund Policy

General Products & Print on Demand Product Refund Policy

PRINT ON DEMAND PRODUCTS - REFUND POLICY

100% satisfaction guaranteed. If you're unhappy in any way with your purchase we will make it right. Please contact us 24/7:  cs@hiplidz.com and we’d be more than happy to help you sort your issue out and find the best solution for you! 

Order Modifications or Cancellation:
After your order has been placed, you have 24 hours to contact us:  cs@hiplidz.com and request order modifications or a cancellation. After 24 hours your order has already been placed in production and can no longer be modified since your order is custom printed.

For your attention:
Your order is custom printed just for you! We can’t be responsible for refunds or exchanges due to a mistake in the order or in the choice of the design or in error entering shipping address information. To help you in choosing the right size and product, we have made available a size chart and any other necessary information on each product page.

Damaged/Incorrect Order:
At Hiplidz, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. If this is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at

cs@hiplidz.com and one of our helpful support staff will issue  a reprint or a refund for you!

Order not received:
If your item has not arrived within 45 days after having ordered, contact us through our email cs@hiplidz.com

for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).

All orders placed during the months of November and December with standard shipping will not be eligible for replacement or refund until 60 days have elapsed This is due to the high volume of import/export products coming in and out of each country. Especially during this type of season.

 

Customer order errors:

The customer has 24 hours from time of order to change the order details. After 24 hours, errors in the order such as incorrect measurement or incorrect address registration are the responsibility of the customer only.

Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.

Free Size exchange policy Valid only for the same model and design

 

Customs duties, Tax and charges are not included in our base 
price. This is a shopper’s responsibility as each country has 
different Custom Duties and Laws of Taxation.

We advise you to check with your country's customs office to determine if there are additional costs.

German customers:  If your order is between 22-150 € - There is a possibility you will have to pay 19% import turnover tax, We advise you to check  the regulations with your country's customs office In order to avoid paying the tax - in cases of demand for payment of tax by the authorities It is your sole responsibility and no refund will be given.

Returns:
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

If a package is returned to sender by the shipping courier, 
We will reship the package to you again.

Items in used condition are not eligible for refunds or 
exchanges. New and unused items that have been successfully 
received by customers within 30 days are eligible for returns or 
exchanges. Once 30 days have elapsed from the receipt of goods, 
refunds and exchanges will no longer be accepted.

To return your product, you should contact us:

cs@hiplidz.com.

Refunds will be awarded after reduction shipping and handling costs.

Returns Shipment:
You will be responsible for paying for your own shipping costs for returning your item. Shipping must have a tracking number.

You will need to send clear picture of the product.

Please make sure that:
The product was purchased in the last 30 days.
The product is unwashed, unworn and unused.
The product itself or the printing is defective, OR the final product is different than the one you ordered.

All other Product Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cs@hiplidz.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@hiplidz.com and send your item to: Onsite Co., 379 Summer Street, Lynnfield Massachusetts US 01940.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product contact us via email for the proper address to ship too.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

And lastly ALL promotional free + shipping offers are final. No returns on wrong ordering details, change of mind or item breaks while using etc.

 

Thank you.