What's Your Return/Refund Policy?

What's Your Return/Refund Policy?


RETURN/REFUND POLICY

100% satisfaction guaranteed. If you're unhappy in any way with your purchase we will make it right. Please contact us 24/7:  cs@hiplidz.com and we’d be more than happy to help you sort your issue out and find the best solution for you! 

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis to sustainability; every return has a carbon footprint. So just tell us what went wrong. Email customer support (cs@hiplidz.com) with a picture of the defective product we'll give you your money back in full. Then if possible, you can donate your product to a local charity or recycle it. This policy last 30 days from receipt of item(s).

Order Modifications or Cancellation:
After your order has been placed, you have 24 hours to contact us:  cs@hiplidz.com and request order modifications or a cancellation. After 24 hours your order has already been placed in production and can no longer be modified or cancelled. Free store shipping promotions do not apply to special product offers, i.e. a free plus shipping promotions (Free Just Pay Shipping).

Order not received:

If your item has not arrived within 45 days after having ordered, contact us through our email cs@hiplidz.com

for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).

 

Chinese New Year Jan 22nd -29th may delay some orders from our overseas warehouse. Please be patient as we work through this Holiday. Thank you!