General Products & Print on Demand Product Refund Policy
PRINT ON DEMAND PRODUCTS - REFUND POLICY
100% satisfaction guaranteed. If you're unhappy in any way with your purchase we will make it right. Please contact us 24/7: cs@hiplidz.com and we’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation:
After your order has been placed, you have 24 hours to contact us: cs@hiplidz.com and request order modifications or a cancellation. After 24 hours your order has already been placed in production and can no longer be modified since your order is custom printed. Free store shipping promotions do not apply to special product offers, i.e. a free plus shipping promotions (Free Just Pay Shipping).
For your attention:
Your order is custom printed just for you! We can’t be responsible for refunds or exchanges due to a mistake in the order or in the choice of the design or in error entering shipping address information. To help you in choosing the right size and product, we have made available a size chart and any other necessary information on each product page.
Damaged/Incorrect Order:
At Hiplidz, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. If this is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at
cs@hiplidz.com and one of our helpful support staff will issue a reprint or a refund for you!
Order not received:
If your item has not arrived within 45 days after having ordered, contact us through our email cs@hiplidz.com
for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).
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